Privacy Policy

Our Commitment to your Privacy

Cherlyn Skincare respects your right to personal privacy. When we collect your personal information, you can be confident that we will handle and store it in a secure manner to protect information from unauthorized access or disclosure.

Why do we collect your personal information?

We respect your right to personal privacy. We will not rent or sell your personal information to anyone outside Cherlyn Skincare and its affiliated companies (cherlyn.ca). We are committed to providing our customers with the best possible service and shopping experience. To meet this goal, we request personal information such as name, address, telephone number, and email address for the following purposes:

Payment and Shipping

When you purchase a Cherlyn Skincare product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your purchase. When shopping online at cherlyn.ca, we may need your personal information in order to ship your order to you. If we collect this information, we will also ask for your consent to use this information to send you updates about sales and promotions, new product arrivals, contests and other relevant announcements via email. You can unsubscribe or change your contact preferences at any time by contacting us at info@cherlyn.ca.

Participation in a Contest, Promotion, or Survey

From time to time, we run contests, promotions, and surveys. If you choose to participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win and to verify that entrant is of the age of majority. All contests are subject to rules specific to that particular contest. We may also summarize and analyze survey information in a way that no longer identifies the respondents.

Information we Collect

We may use non-personal information to compile tracking reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

Who Has Access to my Personal Information?

Disclosure to Employees

Cherlyn Skincare will only provide access to your personal information to those employees who need it in order to assist you or to employees who analyze our performance in order to measure and improve Cherlyn Skincare and our affiliates. Employees are kept up-to-date with regards to our privacy and security practices and are required to sign confidentiality agreements upon hire.

Disclosure to Service Providers

We may use leading service providers to assist us with customer service, shipping and other key functions. We will only share information necessary for these service providers to perform their role in serving you on behalf of Cherlyn Skincare and our affiliates (cherlyn.ca). To reduce the risk of fraud or misuse of personal information, Cherlyn Skincare may also verify your personal information with third party service providers. These third parties will be required to sign a confidentiality agreement that binds them to keep all customer information confidential.

Legal Disclosure

Cherlyn Skincare may disclose your information as permitted or required by law; for example:

• to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
• where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
• to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
• to comply with court rules regarding the production of records and information;
• to our legal counsel; and
• to an archival institution.

How does Cherlyn Skincare Protect my Information?

The security of your personal information is a high priority for Cherlyn Skincare. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

When is my Information Removed?

We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

How do I Access my Personal Information?

At any time, you can check your information to verify, update, or correct it, and have any obsolete information removed.
You can also review any of the information that we have retained, how we have used it, and to whom we have disclosed it; ask us to change your preferences regarding how we use or disclose your information; or let us know that you do not wish to receive any further communication from us.
If you would like to access, change or remove your personal information; or if you have any questions, concerns or complaints about the privacy policies stated here, please contact us at:

Cherlyn Enterprises Inc. dba Cherlyn Skincare
221 – 288 8th Avenue West
Vancouver, British Columbia
Canada V5Y 1N5
email: info@cherlyn.ca

We will respond to your request or investigate your concern as quickly as we can. For your protection, Cherlyn Skincare may require identification for verification.